That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things.

Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you.

Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it.

If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last.

See the data

Anthropic Enhances Claude with Code and Cowork Features for Mac Users: Anthropic has introduced two new capabilities on Claude: Cowork and Code, enabling these tools to control Mac systems and execute various tasks efficiently. Link

Nvidia's Ambitious 2-Ton AI System Features 72 GPUs and 36 CPUs: Nvidia has developed a liquid-cooled rack system that stands out with a combination of 72 GPUs and 36 CPUs, marking it as the most ambitious system they have ever built. Link

Exploring AI Opportunities in Applied Materials' Recent Pullback: Tematica Research's Chris Versace discusses how the recent decline in Applied Materials (AMAT) stock may present a buying opportunity for investors, driven by strong demand for AI-related chips. Link

Alibaba Introduces Next-Gen XuanTie C950 Processor for AI: Alibaba has developed its next-generation XuanTie C950 processor utilizing 5-nanometer technology, as reported by local media. This announcement was made at an internal conference on March 24, 2026, marking the company's progress in the field of agentic AI. Link

Europe's Mixed AI Landscape: Leading in Adoption but Lagging in Transformation: A recent AWS report indicates that while Europe excels in AI adoption, it struggles with significant gaps in true AI leadership. The report highlights a disparity between basic users and advanced practitioners, pointing out critical areas for improvement to enhance the continent’s AI transformation efforts. Link

Agile Robots Partners with Google DeepMind to Enhance AI in Robotics: Agile Robots will integrate Google DeepMind's robotics foundation models into its bots, while also gathering data for the AI research lab. Link

Google's Gemini AI Agents Tackle Dark Web Analysis: Google's Gemini AI agents claim to analyze millions of daily events with an impressive 98 percent accuracy, marking a significant step in AI's ability to monitor dark web activities. Link

Norway's $2.1 Trillion Sovereign Wealth Fund Considers AI for Investment Decisions: Norway's sovereign wealth fund, the largest globally at $2.1 trillion, is moving towards incorporating AI-driven decisions in its investment strategy. Fund officials noted that this implementation will occur under human supervision due to the current errors made by these AI tools. Link

China's AI Models Surge in Popularity, Challenging US Dominance: Chinese AI models, including Qwen and DeepSeek, are leading downloads on Hugging Face. Meanwhile, their factory-level AI deployment enables proprietary data loops, an area US policies currently overlook. Link